When your items arrive at our facility, the shipment is checked for visible damage. If there is exterior damage, we contact the carrier to arrange an inspection. We then forward you all required paperwork to file a freight claim if necessary. Upon request, shipping containers may be opened and the contents inspected for concealed damage.
A warehouse receiving report is completed for each shipment accepted at our facility. This report along with the pack slip and freight bill are provided for your records.
Whether for viewing, assembly, sorting, kitting or delivery preparation, access to your items can be arranged through your NDS account manager at any time.
All items remain in our fully staffed and secure warehouse until you request delivery or arrange for pick up.
I work with Jennifer all the time and she is a delight. Always lets me know when she is going to be out of the office and handling all my crisis as quickly as possible. Jennifer always goes over and beyond the call of duty. Great employee, outstanding customer service skill, love her!
